I don’t know how many times I have repeated this phrase to managers but it doesn’t seem to sink in. The first thing they want to do when there is an ongoing issue is send the poor performer, or person behaving poorly, to training so they know how to behave or perform. What is the issue? Perhaps this is more of an issue of confrontation and constructive feedback. Ultimately, in this day and age, that is called coaching. It seems that the underlying issue, when a supervisor req

Our submission contest for a free training last month brought all sorts of tough scenarios. We chose this unique one from all our submissions in January 2019. Thanks again to all who submitted their scenarios. SCENARIO: "We have a satellite office that houses several people with respiratory issues. We're not sure what to do about this but we've had a couple of incidents already in this office. The concern for our employees comfort is important, but how important and at what c