The cost of turnover...Do the math!
On The Job Training Consider the best ways to close the skills gap. Let's look at what kind of #onthejobtraining we are offering...
Is your organization dysfunctional…or focused?
How does “Organizational Focus” drive success…or failure? It seems that any corporation has its ducks in a row, whether they are in the...
What does organizational change have to do with New Year's resolutions?
There seems to be a strong correlation between the financial health of an organization and the leadership culture and behaviors within...
A lesson in customer service...why Southwest Airlines is #1
I wanted to share the letter I wrote to Southwest Airlines... My first time in Portland I made an error on the train system on the way to...