strategic planning

Team Building: Coaching for Team Resilience

What can you apply to your work team from looking at the coaching methods and disciplines of college sports? Based on a study released by...

Is your organization dysfunctional…or focused?

How does “Organizational Focus” drive success…or failure? It seems that any corporation has its ducks in a row, whether they are in the...

What does organizational change have to do with New Year's resolutions?

There seems to be a strong correlation between the financial health of an organization and the leadership culture and behaviors within...

A lesson in customer service...why Southwest Airlines is #1

I wanted to share the letter I wrote to Southwest Airlines... My first time in Portland I made an error on the train system on the way to...