Customer service

Coaching your people for improved performance

Do you do whatever you are told? If you are told to do something does that make you want to do it and give it your best? How does it make...

Team Building: Coaching for Team Resilience

What can you apply to your work team from looking at the coaching methods and disciplines of college sports? Based on a study released by...

Is your organization dysfunctional…or focused?

How does “Organizational Focus” drive success…or failure? It seems that any corporation has its ducks in a row, whether they are in the...

What does organizational change have to do with New Year's resolutions?

There seems to be a strong correlation between the financial health of an organization and the leadership culture and behaviors within...

A lesson in customer service...why Southwest Airlines is #1

I wanted to share the letter I wrote to Southwest Airlines... My first time in Portland I made an error on the train system on the way to...