February 21, 2020

Are you ready for Coaching? Whether you strongly agree (5) or strongly disagree (1) with the following statements will determine how coachable you are right now.

1 2 3 4 5    I have identified/am willing to identify an area(s) in                    my professional life...

January 31, 2020

In an open work environment with a boss that is open-minded and listens when people voice their opinions there are no surprises. Everyone knows where everyone else stands on the issues and if they don’t they feel comfortable asking and listening without judgment.

Why is...

January 31, 2020

We see it all too often where executive management is not in touch with their front line workers. They seem to be in denial about what they do hear or have their reasons for not listening. Whatever the reason is it is not a good enough reason. Front line workers not on...

December 19, 2019

On The Job Training

Consider the best ways to close the skills gap. Let's look at what kind of #onthejobtraining  we are offering employees. Do they feel like they are being groomed for success or are they just coming to work with minimal direction and told they need to...

September 10, 2019

Most managers are good at managing the program, the system, or the day to day challenges. They are problem solvers extraordinaire, until it comes to people problems. When there are problem employees they usually don’t know what to say or do. These things can be taught...

August 1, 2019

A lesson in customer service.

Over two weeks ago I had a bad experience with my financial institution. I had a bill, in my electronic bill pay that was paid late. As far as I knew I had done the scheduling of the bill properly and timely but it just got paid three days...

February 6, 2019

I don’t know how many times I have repeated this phrase to managers but it doesn’t seem to sink in. The first thing they want to do when there is an ongoing issue is send the poor performer, or person behaving poorly, to training so they know how to behave or perform.

W...

February 1, 2019

Our submission contest for a free training last month brought all sorts of tough scenarios. We chose this unique one from all our submissions in January 2019. Thanks again to all who submitted their scenarios.

SCENARIO: "We have a satellite office that houses several pe...

January 14, 2019

It’s rampant in workplaces, but why? Is it that hard to confront a subordinate on a behavioral issue (or a performance issue)? Is it so important that it will make a real difference in the big picture of organizational effectiveness?

Yes, it is THAT important!

Consi...

December 4, 2018

Okay, you are frustrated. You have tried everything from giving them an ultimatum to sending them to training of how to be nicer. Nothing is working!

We have all had a jerk in the office that, while they seemed like a great hire, turned out to be a royal jerk. There may...

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